Privacy Policy

Who we are

Aura Health Services (“we”, “us”) is a home healthcare service provider based at H. No. 21, Surendra Nagar, Ismailganj, Kamta, Lucknow, Uttar Pradesh 226028. We are responsible for the personal information collected through this website.

Information we collect

We only collect what we need in order to respond to you and provide care:

• Information you give us — your name, phone number, WhatsApp number, the service you are interested in, your preferred date and time, your locality, and anything you write in the message field of our enquiry form.
• Information from contacting us — the content of calls and WhatsApp messages you send to us, which we use to understand and fulfil your request.
• Basic technical information — such as your IP address, which is used only to rate-limit our enquiry form and protect it from automated abuse.

Please do not send detailed medical records, diagnostic reports or sensitive health information through the website form. If clinical details are needed, our team will tell you the appropriate way to share them.

How we use your information

• To contact you about the enquiry you submitted.
• To arrange, schedule and deliver the healthcare service you have requested.
• To keep the family informed about the care being provided.
• To maintain our own records of the services we have arranged.
• To protect our website and enquiry form from spam and misuse.

We do not sell your personal information, and we do not share it for anyone else’s marketing purposes.

Who we share it with

Your information may be shared only in these limited situations:

• With the healthcare professional assigned to your case, so that they can provide the care you have asked for.
• With service providers who help us operate this website (for example, our website hosting provider), who may process data on our instructions only.
• Where we are required to do so by law, or by a lawful request from a public authority.

WhatsApp and telephone contact

When you contact us using the WhatsApp buttons on this site, your message is delivered through WhatsApp and is subject to WhatsApp’s own privacy policy and terms, over which we have no control. The same applies to your mobile network operator when you call us.

Analytics and cookies

This website does not use cookies for advertising or profiling. If website analytics are enabled in future, they will be used only to understand aggregate usage — such as which pages are viewed most — and this policy will be updated to say so before any such tools are switched on.

How long we keep information

We keep enquiry and service records only for as long as is necessary for the purposes described above, or for as long as we are required to keep them by applicable law, after which they are deleted or anonymised.

How we protect your information

We take reasonable technical and organisational measures to protect the information you give us, including restricting access to the people who need it in order to arrange your care. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You may ask us to confirm what personal information we hold about you, to correct it if it is inaccurate, or to delete it where we are not required to keep it. To make a request, call us on +91 73178 89822. We may need to verify your identity before acting on a request.

Children

This website is intended for use by adults. Where care is arranged for a minor, the enquiry should be made by a parent or legal guardian.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised, and the current version always applies.

Contact

For any question about this policy or about how your information is handled, contact Aura Health Services at H. No. 21, Surendra Nagar, Ismailganj, Kamta, Lucknow, Uttar Pradesh 226028, or call +91 73178 89822.